Terms and Conditions

Terms and Conditions

Physio Science (Physio Science UK Ltd) was established in 2012 and is dedicated to your total satisfaction. If you have any suggestions or comments to help us improve any aspect of our service please email us at: info@physioscienceuk.com

Legal Notice

  1. Physio Science is the trading name of Physio Science UK Ltd
  2. Registered Company Number: 8089809
  3. Our registered office address is Price Green & Co Accountants, Lynnem House, 1 Victoria Way, Burgess Hill, West Sussex, RH15 9NF
  4. All correspondence should be directed to: info@physioscienceuk.com

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.


We have several e-mail addresses related to varying services provided. These, & other contact information, can be found on our Contact link on our website.

Use of the Website

By accessing the website, you warrant and represent to Physio Science that you are legally entitled to do so and to make use of information made available via the website.

Links to this Website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this Website

External links from this website may be provided for your convenience, but they are beyond the control of Physio Science and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.


Physio Science makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Privacy Policy

See our Data Protection page for more information relating General Data Protection Regulation (EU GDPR), including private policy.

Cookie Policy

See our Data Protection page for more information relating General Data Protection Regulation (EU GDPR), including cookie policy.

Advertised Products

Physio Science UK Ltd does not take any responsibility or liability for products that are advertised on our website. All products advertised on www.physioscienceuk.com are links to third party agencies and therefore any queries should be directed towards the third party company.


Physio Science provide and oversee healthcare (physiotherapy/sports medicine clinics) and player welfare (pitch side/field based therapy) services to clients (individuals and organisations).

We have a strict compliance protocol of all employed and non-employed (self-employed) therapists/coaches by way of interview; curriculum vitae; references; proof of individual professional and public liability; academic qualifications; DBS; first aid accreditation; child safety training and other relevant certificates.

Physio Science are fully indemnified with professional and public liability to provide healthcare and player welfare services using employed and non-employed (self-employed) therapist/coaches to our clients, including but not limited to: Individual private patients; professional sports clubs (excluding top two tiers of the English Premier League); amateur sports clubs; academic institutions in the UK.

Medical Insurance and Payments

We are recognised by most major health insurers and are usually happy to invoice BUPA, AXA PPP and AVIVA directly for the cost of your treatment, although this will not affect your liability as responsibility for the payment of our fees in full. In order to take advantage of this service you will need to provide us with your membership number, pre-authorisation number, the number of treatment sessions you have authorised and also any excess that is required to be paid. We will also need your credit/debit card details at the time of booking.

Please note that even if you have private medical insurance it may not cover our fees and expenses. Particular treatments may not be covered by your insurance provider, or there may be an excess payable. We will require that you pay any remaining balance, should your insurance company not cover the full cost of treatment. For example, fees that will not be reimbursed by health insurance companies include stock items, late or missed appointment charges.

Direct Payments

If you are not covered by one of the main insurance companies that we invoice directly, you will be required to pay the full cost of your treatment at each appointment. We can then provide you with the necessary receipts to process claiming this back from your insurance company. We accept payment via card payments (online payment system or over the telephone) or BACS transfer. Cash is only accepted if the exact amount is given in an envelope (see our COVID-19 policy)

Late Payments

Payments must be made within the specified billing period. You will be liable for all costs of collecting or enforcing payment from you.

Cancellation Policy

We require at least 24 hours’ notice for any cancelled appointments. If you cancel in less than this timeframe, or miss an appointment, you will be charged in full.


All children under the age of 18 must be accompanied by an adult or guardian to all appointments.


From time to time we may refer you to a third party for further assessment, treatment or medical imaging. This will only be undertaken following discussion with you and with your verbal consent. We will send a referral to the agreed third party and you will be responsible for organising the appointment. You will then be bound by the terms and conditions of the third party, and we undertake no liability of the third party.

Consent to our use and disclosure of your data and health records

Physio Science operates in accordance with the General Data Protection Regulation 2018. Your notes will be stored electronically and accessed by authorised personnel only. Disclosures may be made to relevant health professionals and your GP on request.

Physio Science will only store your personal information and health records for up to 8 years in accordance with the Chartered Society of Physiotherapy guidelines. All personal information will be held electronically and securely, and only accessed by authorised personnel. After this period, it will be destroyed. By signing the terms and conditions you consent to Physio Science handling your personal data and health records.

Our Liability

Professional liability is between the patient and individual clinician. All clinicians have individual professional and public indemnity. Physio Science are fully indemnified to supply and provide therapy/coach services to our clients.

Consent to Treatment

By signing the terms and conditions you consent to assessment and treatment with Physio Science. It is important to us that you fully understand your diagnosis and treatment plan. If you have any questions please do not hesitate to contact us. Please make us aware of any factors that could affect your treatment.