Terms and Conditions

Physio Science UK was first established in 2012 and is completely dedicated to your total satisfaction. If you have any suggestions or comments to help us improve any aspect of our service please email us at: info@physioscienceuk.com


Prices are all inclusive. Prices charged are based on our online discount rate which will be maintained according to current lists. However, these prices may be subject to change without prior notice. Prices charged will be those ruling at the date of dispatch and strictly net.

Settlement Terms

Payment terms on all orders are strictly payment prior to dispatch. Payments will be processed by PayPal and authorised by them prior to dispatch of goods.

Illustrations and Descriptions

Every care has been taken to ensure that descriptions and illustrations are accurate on our web site, although this information is only issued as a guide to the identity of the goods, and slight product changes may be made, without prior notification to the customers.

Product Description

The product description is meant to serve as a reference point only. In no way does this constitute a recommendation. Physio Science UK is not responsible or an authority for the product description.


Product Services

Physio Science UK is a third party vendor of branded products and therefore does not accept liability for any products that cause allergy, harm or injury. Physio Science UK will act in the best interest of our customers and will direct all complaints relating to the product to the relevant supplier. Any problems should be made in writing and sent to info@physioscienceuk.com. Physio Science UK will then respond by email to inform you of the correct channels of communication relating to complaints or concerns about any product sold on our website.

Recruitment Services

We accept no liability for any of the therapists (applicant) that we introduce to third party organisations (client). All therapists (applicant) are processed by Physio Science UK by way of curriculum vitae and supporting certificates. Physio Science UK takes no responsibility for the actions of any therapist (applicant) to any organisation (client). Each therapist (applicant) will work within the constraints of their own professionalism, professional governing body and personal indemnity policy as an HMRC registered self employed individual.
We accept no liability for any organisation (client) that we introduce to a third party therapist (applicant). Physio Science UK takes no responsibility for the actions of any organisation or individual (client) to any therapist (applicant). Each organisation (client) should conduct themselves within the constraints of their own professionalism, professional governing bodies and public liability policy.

Legal Notice

1. Physio Science UK is the trading name of Physio Science UK Ltd.
2. Registered Company Number: 8089809
3. Our registered office address is Price Green & Co Accountants, Lynnem House, 1 Victoria Way, Burgess Hill, West Sussex, RH15 9NF
4. All correspondence should be directed to: info@physioscienceuk.com

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact link on our website.

Use of the Website

By accessing the website, you warrant and represent to Physio Science UK that you are legally entitled to do so and to make use of information made available via the website.

Links to this Website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this Website

External links from this website may be provided for your convenience, but they are beyond the control of Physio Science UK and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.


Physio Science UK makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Privacy Policy

To conform to the 1998 Data Protection Act, Physio Science UK does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. Under certain circumstances, we may be asked by the courier to provide a contact telephone number to contact you about delivery of your order. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools / Internet Options / Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Cookie Policy

As per the EU’s e-Privacy Directive we are required to provide information regarding our use of cookies. We do not:

• Store any information that could identify you personally
• Store any of your payment information, either in cookies or in our database. Payments are handled by PayPal
• Share any information with third parties, either from cookies or from our database
• By using our website, you agree to our use of cookies

Patient Terms and Conditions

Medical Insurance and Payments

We are recognised by most major health insurers and are usually happy to invoice BUPA, AXA PPP and AVIVA directly for the cost of your treatment, although this will not affect your liability as responsibility for the payment of our fees in full. In order to take advantage of this service you will need to provide us with your membership number, pre-authorisation number, the number of treatment sessions you have authorised and also any excess that is required to be paid. We will also need your credit/debit card details at the time of booking.

Please note that even if you have private medical insurance it may not cover our fees and expenses. Particular treatments may not be covered by your insurance provider, or there may be an excess payable. We will require that you pay any remaining balance, should your insurance company not cover the full cost of treatment. For example, fees that will not be reimbursed by health insurance companies include stock items, late or missed appointment charges.

Direct Payments

If you are not covered by one of the main insurance companies that we invoice directly, you will be required to pay the full cost of your treatment at each appointment. We can then provide you with the necessary receipts to process claiming this back from your insurance company. We accept payment via BACS transfer, cash or card payments.

Late Payments

Payments must be made within the specified billing period. You will be liable for all costs of collecting or enforcing payment from you.

Cancellation Policy

We require at least 24 hours’ notice for any cancelled appointments. If you cancel in less than this timeframe, or miss an appointment, you will be charged in full.


All children under the age of 18 must be accompanied by an adult or guardian to all appointments.


From time to time we may refer you to a third party for further treatment or imaging, this will only be undertaken following discussion with you and with your verbal consent. We will send a referral to this third party and you will be responsible for organising an appointment. You will then be bound by the terms and conditions of the third party, and we undertake no liability of the third party.

Consent to our use and disclosure of your data and health records

Physio Science UK operates in accordance with the General Data Protection Regulation 2018. Your notes will be stored electronically and accessed by authorised personnel only. Disclosures may be made to relevant health professionals and your GP.

Physio Science UK will only store your personal information and health records for up to 8 years in accordance with the CSP guidelines. All personal information will be held electronically and securely, and only accessed by appropriate staff members. After this period, it will be destroyed. By signing the terms and conditions you are consenting to Physio Science UK handling your personal data and health records.

Our Liability

Any professional liability is between the patient and individual clinician. All clinicians are insured through their respective professional bodies.

Consent to Treatment

By signing the term and conditions you are consenting to assessment and treatment with Physio Science UK. It is important to us that you fully understand your diagnosis and treatment plan. If you have any questions at any point please do not hesitate to ask. Please make us aware of any factors that could affect treatment.