At Physio Science, our priority is to protect our staff, patients and the vulnerable members of our community. In light of the recent COVID-19 pandemic we have implemented the following key safety measures and additional protocols to help manage and minimise any risk associated with COVID-19.
- Clinicians will assess patients either face to face, or by virtual assessment, as deemed clinically appropriate.
- Patients are required to complete a pre appointment questionnaire and medical questionnaire, covering COVID-19 risk factors and symptom checks.
- Patients must inform and cancel a face to face appointment if any potential symptoms develop with themselves or any member of the patient’s household. Symptoms include:
- a temperature over 37.5°C in the last 10 days
- a persistent dry cough in the last 10 days
- a loss or change to your sense of taste or smell in the last 10 days
- Patients must inform the clinic if signs of COVID-19 develop within 14 days of attending a face to face appointment.
- Patients must inform the clinic if they are contacted regarding NHS track and trace, and asked to self-isolate.
- Patients must wear a face covering on arrival to the clinic, throughout your appointment and until you are outside of the clinic building.
- Patients will be provided with hand washing/sanitising facilities, and will be required to use this on arrival.
- Infrared temperature checks will be completed for all patients and visitors on arrival.
- PPE will be worn by clinicians as directed by Public Health England (PHE).
- Implementation of site specific location plans to manage the number and flow of people.
- Increased frequency of cleaning and additional cleaning protocols to sterilise contact areas.
- Appointments will be spaced out sufficiently to avoid interaction between patients and allow time for cleaning.
- Wherever possible, Physio Science will provide a well-ventilated space in which to carry out appointments.
- Physio Science will adopt a ‘track and trace system’ of contacting all relevant patients as soon as possible if any COVID-19 symptoms are reported.
- Physio Science will provide additional training for staff on managing COVID-19 risk factors.
- Physio Science will ensure regular reviews of infection control measures in line with PHE guidance.
- Patients must be open to virtual consultations wherever suitable to limit face to face contact (this may mean a split appointment to discuss physical symptoms and determine the need for hands on treatment).
On booking your appointment, you will be sent the above policy, the pre-screening and medical questionnaire, as well as patient terms and conditions. Please ensure you read, complete and email back the relevant documents prior to your appointment.